Refund policy

30-day returns

You may request a return within 30 days after your order is delivered.

To be eligible, the item must be unused, unworn, and in the same condition in which it arrived, with its original packaging, accessories, and proof of purchase. To start a return, contact us at returns@rellumo.com before sending anything back. If the return is approved, we will provide the authorized return address and shipping instructions. Items sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue and make it right.

Items that cannot be returned

For health, safety, and product-integrity reasons, opened or used personal-care products, customized items, perishable goods, hazardous materials, flammable liquids or gases, gift cards, and final-sale items cannot be returned unless they arrived damaged or defective. Contact us before purchasing if you have questions about a product's eligibility.

Exchanges

The fastest way to exchange an item is to request a return. After the return is approved, place a separate order for the replacement item.

European Union cooling-off period

If an eligible order is shipped to the European Union, you may cancel or return it within 14 days without giving a reason, subject to applicable law. The item must be unused and returned with its original packaging, accessories, and proof of purchase.

Refunds

We will notify you after we receive and inspect the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional time to post the credit. Contact returns@rellumo.com if more than 15 business days have passed since your refund was approved.